Thank you, Virginia!

Please enter the date of service:

02/04/2021

Rate Our Service:

4 – Above Average

How do you like us going paperless?

I Love It!

How likely are you to refer our service to your friends and family?

Not Likely

Please give us any extra feedback as to how we can improve our services.

Service was satisfactory – my knowledge is limited.

Thank you, Virginia! We appreciate your feedback. Check your email for your coupon towards your next checkout.

Why is Steam coming from my AC?

We get calls mostly from new heat pump owners at the beginning of each heating season. Sometimes they mistake the steam they are seeing for smoke. Some even thinking their outdoor fan motor burned-up, because when this is happening the fan actually stops running even though the compressor continues running, sometimes making a louder than normal sound.

This is actually your heat pump in “Defrost Mode”. It happens regularly during the heating season. The outdoor coils tend to ice-up during the winter – especially in moist conditions as we have here in Florida with the humidity, causing the unit to loose efficiency. By regularly defrosting itself; keeping the outdoor coil clear for proper airflow, the heat pump runs more efficiently.

When the unit does go into the defrost mode, a couple of things happen. First, the outdoor fan motor stops running. This helps build-up more pressure and heat to melt the ice. Also the reversing valve shifts from the heating mode to the air conditioning mode. That’s right, you are actually running the air conditioner. By making the outdoor unit the condenser, the warm refrigerant gas passing through the coils accomplishes the defrosting. Lastly, the supplemental heat at the indoor unit is energized to offset the now, cold air blowing in the house.

It usually only happens for a few minutes at a time, and only as needed.

Now, your heat pump should only go into the defrost mode periodically, except for severe weather conditions (snow, rain, sleet). If your unit is constantly going into defrost, this may indicate a problem.

Below is a list of possible causes. Items in red usually require a service call. Items in green however can be addressed, some even fixed by the homeowner.

  • Bad defrost control
  • Bad defrost sensor or thermostat
  • Bad outdoor fan motor
  • Low charge or restriction
  • Outdoor coil blocked – possibly with leaves or ice

Don’t hesitate to give us a call if you feel you need service.

Brown’s Arctic Air, 352-728-4990.

Thank you, Howard!

Please enter the date of service:

12/09/2020

Rate Our Service:

5 – Awesome!

How do you like us going paperless?

I Love It!

How likely are you to refer our service to your friends and family?

Most Likely

Please give us any extra feedback as to how we can improve our services.

Appreciate the technician being on time and his explanation of his service.

Thank you, Howard, for completing the survey. Check you email for your $5 coupon off your next checkout.

Give Your Air Conditioner Some Space

Just like we need to breathe…

Your air conditioner needs space where it’s getting air easily. Many AC units are surrounded by shrubs that can restrict the airflow it needs to run efficiently. Take a few minutes this weekend and do the following:

Trim up any bushes that are are touching the unit so there is at least 1 foot of clearance.

Clean up the ground for any loose debris or leaves.

If the outside of the unit has a lot of debris clogging it up, consider having a professional service from Brown’s Arctic Air, 352-728-4990, and we will be happy to clean it out for you.

Thank you, Walter!

Please enter the date of service:

12/03/2020

Rate Our Service:

5 – Awesome!

How do you like us going paperless?

I Love It!

How likely are you to refer our service to your friends and family?

Most Likely

Thank you, Walter, for taking the time to submit the survey. Check your email for your $5 off your next checkout!

Thank you, Glenn Brown!

Please enter the date of service:

12/02/2020

Rate Our Service:

5 – Awesome!

How do you like us going paperless?

I Love It!

How likely are you to refer our service to your friends and family?

Most Likely

Thank you, Glenn, for taking the time to submit the survey! We appreciate your feedback. Check your email for your $5 off next check out coupon.

Merry Christmas!

It’s been a crazy year but we made it and are Thankful to you, our customers, for your continued support and loyalty through out 2020. We hope you all enjoy this holiday season and are blessed with family and friends to share it with. Stay healthy, happy and remember to change your filters!

Thank you, Mr. Truesdale!

Please enter the date of service:

11/19/2020

Rate Our Service:

5 – Awesome!

How do you like us going paperless?

I Love It!

How likely are you to refer our service to your friends and family?

Most Likely

We value our customers and love getting our surveys in.

Thank you, David!

Google 5 start review.

Thank you, Barbara!

Please enter the date of service:

10/13/2020

Rate Our Service :

5 – Awesome!

How do you like us going paperless?

I Love It!

How likely are you to refer our service to your friends and family?

Most Likely

Please give us any extra feedback as to how we can improve our services.

I have been a long time customer. A few years ago I had a major problem which required above and beyond assistance from the Brown’s staff – weekend service calls , contacting manufacturer, and diagnostic expertise. The problem was fixed and Brown’s went above and beyond to ensure that the manufacturer’s warranty would provide some reimbursement. (The warranty was due to expire within a day). I highly recommend this company. The service technicians are polite, respectful of property and know what the are doing. Barbara

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