Thank you, Susan!

We received this in the mail today! Thank you so much, Ms. Carpentier, for sending this in.

Thank you, Candice!

Candice sent us a very nice email letting us know about the service she received. This is what she wrote:

” Hello …I recently had your company service my AC ..I have a home warranty company and they sent me a contact guy that I believe was trying to rip me off. He said I needed a new compressor . My warranty company would not cover it . I called your company. You guys were so nice, friendly and helpful. You send Phillip out with in a hour. Philip was so nice and fixed my issue with  in 10 mins and stated it was not compressor . From almost spending $2200 to $225 I am so grateful. It is nice to know that there are good people and company’s out there trying to help others. Thank you so much , and Philip is amazing. The best news is the warranty company is going to reimburse me my money back. “

WE APPRECIATE THIS SO MUCH! We love to share it with all our customers. It is so very important to get a 2nd and even a 3rd opinion. If you don’t feel something is right, please call for a second opinion. 352-728-4990

Warranty Work

I recently read a post on Facebook to Village Word of Mouth asking for an Air Conditioning Company Recommendation. I’ve seen these before and all the responses – some good – some bad. I personally messaged the poster and invited her to try Brown’s Arctic Air and of course, I told her all the great things we do to provide the best and most reliable, prompt service to all our customers at a fair and reasonable rate. She mentioned that she had a 2 year old system and thought she had to use the same company that installed the system to keep her warranty. I advised her that is not the case. We do handle all warranty work for all makes and models. She also said her family was left an entire week with no cool air when she needed a new evaporator coil. If we can help it, we do not leave anyone without cool air. If you have a system under warranty, we usually have to order the part from the supply house and have them overnight it or we go and pick it up so that we can get your system back up and running as soon as possible! Don’t put up with non-sense, if you feel you’re being scammed, you probably are. Check around, read the reviews, ask your neighbors and give us a call at 352-728-4990! Your Air Conditioning and Heating is our first and highest priority. We promise.

Better Business Bureau

Rate us on BBB

Please take a moment while your visiting to give us a rating on the Better Business Bureau. The more you rate, the more we’re great! Thank you for your time to share your experience of our service to you.


Brown's Arctic Air, Inc., Air Conditioning Contractors & Systems, Wildwood, FL

Thank you, Sharon!

Please enter the date of service:
05/08/2019

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services.
Your service is excellent. Does not need to be improved.

Thank you, Sharon, for submitting our survey and letting us know that we do not need improvement! That is as good as it gets. So nice of you.

Check you email for your coupon and you can also rate us on Google Maps and Yelp!

Thank you, Jeanne!

Please enter the date of service:
05/06/2019

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Thank you, Jeanne, for taking the time to send in your survey. We are glad you love our new paperless / email invoicing system. We also appreciate your referring us to your family and friends!

Check your email for the $5 off coupon toward your next checkout and we look forward to seeing you then!

Rate us on Google and Yelp!

We thank all our customers for the opportunity to be of service for your air conditioner maintenance and diagnosis and we sincerely appreciate your feedback and referrals. In today’s computer and internet age, it really helps everyone to see how we are as a company and your ratings show others how well we do.

You can submit your rating on Google and Yelp.

Thank you for your continued support!

Thank you, Maureen!

Please enter the date of service:
04/24/2019

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services.
Philip did a great job. He has been here before. Professional but has a great sense of humor.

Thank you, Maureen, for taking the time to complete the survey. Check your email for your $5 coupon off your next checkout. You can also submit a rating on Google and Yelp!

Happy Easter!

From all of us here at Brown’s Arctic Air, we wish you all a Happy Easter!

Clean Air Everywhere from Aprilaire
Don’t suffer through allergy season! One of the best things you can do for your health is to ensure a clean, healthy indoor environment. That means using air filters, keeping temperatures and humidity in check, and having your house inspected for any potential problem areas.

Check out all the tips and best practices we’ve included in the Aprilaire Clean Air Everywhere campaign. We want you to enjoy the spring weather without worrying about allergies!

Thank you, Patricia!

Please enter the date of service:
04/10/2019

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
This was the first service we had done on our AC since we bought the house. We weren’t sure what to expect as the unit is original. We were very pleased with Phillip Croup’s demeanor and his work. He was honest with us and he did the work efficiently and promptly. The system needed freon for the 2nd time and he gave us a price for replacing the system. We were very pleased with the whole experience. Of course, we were not excited to hear that we will need to replace the system in the near future, but we felt that Phillip gave us the straight story.

Thank you so much for sharing your experience with us. We appreciate the time you took to provide feedback.

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